Suppose the flight time is 11:00, the requested pick-up time is 12:00, and your waiting time is 60 minutes.：
- for transfers from Hubs (airports, bus stations, train stations, and cruise terminals):
1. If the "Flight delayed – we wait (hours)" setting is NOT enabled,
For example: if the flight is delayed by 30 minutes, you must provide the service at 12:00 as was scheduled pick-up and wait until 13:00. If a customer does not show up within the waiting period , you have to collect evidence of the meeting and declare a “no show” to Intui via order page or via email.
In case of no show you need to attach the screen of the flight tracking tool or the airport display with clearly readable signs showing the flight number, delay time, and boarding time + Evidence that the Driver Arrived for the Customer’s pickup On Time (GPS tracking + Driver’s photo at the meeting point + Contact history between the Driver and the Customer https://fleet.intui.travel/en/fleet-advanced-agreement-en/part8/ )If the client has changed the pick-up time in the order and you are able to provide the transfer service at that time, you must confirm it and provide the service according to the updated pick-up time.
If you have agreed on a new pick-up time with the client via a messenger, save a screenshot and provide the service according to the updated pick-up time.
2. However, if you use the option "Flight delayed – we wait (hours)" setting is enabled, you are required to reschedule (shift) the pick-up time to align with the updated arrival time of the delayed flight, within the time specified in the setting.
For example: if the flight is delayed by 30 minutes, you must provide the service at 12:30 and wait until 13:30 without needing to agree on a new time with the client. However, if the delay is more than 3 hours, you have to declare a "no show" and inform Intui via order page or via email.
In case of no show you need to attach the screen of the flight tracking tool or the airport display with clearly readable signs showing the flight number, delay time, and boarding time https://fleet.intui.travel/en/fleet-advanced-agreement-en/part8/
- for transfers to Hubs (from resort):
In this case, whether the "Flight delayed – we wait (hours)" setting is enabled or disabled, you must provide the service at the exact requested pick-up time.
Except cases if the client has changed the pick-up time in order or you have agreed a new one with him, then you need to provide the service according to the updated pick-up time.
