3. Reservation. Payment. Voucher issue.
3.1 Intui sends a request to Supplier for Customer’s order to the Supplier.
3.2. For a booking on
3.2.1 The order created via API connection has to be confirmed by Supplier via API immediately or up to 60 min.
3.2.2 In the case without API connection.
the Supplier shall be obliged to respond to Intui request on time from the moment of sending the request to the Supplier's e-mail as below:
- no more than 30 minutes if there are less than 24 hours left before the start of the service, namely, passengers pick-up time
- no more than 4 hours if there are more than 24 hours but less than 48 hours left before the start of the service, namely, passengers pick-up time
- no more than 12 hours , if there are more than 48 hours but less than 72 hours left before the start of the service namely passengers pick-up time
- no more than 24 hours , if there are more than 72 hours left before the start of the service, namely, passengers pick-up time
If Intui has not received an order confirmation from the Supplier within the specified time before, the order is considered declined . In this case, the supplier is liable in accordance with main Agreement.
3.3. The Supplier must check each booking it receives. If the Supplier confirms a booking but later discovers an error listed in Clause 2.3 (Exemptions — Accepting bookings), the Supplier must notify Intui of the error before the free cancellation period expires . If the Supplier notifies Intui after the free cancellation period has expired, Intui may cancel the booking without penalty.