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Profile / Agreement for Transport Companies

Modifications in the General Agreement.

The modifications specified below were submitted on 30th October 2025.

   1.    Service Level Agreement (Paragraph 2.1). Vehicles must be clean, odor-free and mechanically sound (seatbelts/climate working), meet class age limits and show a valid local inspection certificate on request; drivers must be smartly dressed (no flip-flops/sportswear), not smoke, and Business/Luxury require Meet & Greet, luggage help and bottled water.
      2.    Service Level Agreement (Paragraph 2.5). If a client calls the Supplier’s emergency number three times with no answer, the booking is a Failed Transfer and the client may get the contract remedies.
      3.    Service Level Agreement (Paragraph 2.7). Customers may complain about personal stops or distracted driving (e.g. taking personal calls); dropping off at the wrong terminal, being unreachable by the agreed channels, or (for Business/Luxury) failing to help with luggage or provide a formally dressed driver are breaches with penalties (up to 25%/€10 min for the first two, up to 10%/€10 min for the last).
      4.    Service Level Agreement (Paragraph 2.8 If a customer refuses the service, the Supplier must prove SLA/amenities compliance (e.g. working seatbelts/child seats, correct vehicle); and if the Supplier waited because of an alternative pickup/time, it must provide the customer’s written consent (email/SMS).
     5.    Regulation (Paragraph 3.3). The Supplier must check every booking and, if it later finds an error listed in Clause 2.3, notify Intui before the free cancellation period ends — otherwise Intui may cancel without penalty.