2. Services Level Agreement. Basic plan.

2.1.  Requirements for vehicles and drivers

 - Vehicles must be in excellent aesthetic condition, clean, and have no traces of cigarette or other unpleasant odors. 
 - Vehicles must be in excellent mechanical condition, seatbelts must be fully functional and available to all passengers, and air conditioning/heating systems must work properly. 
Please note: in the event of a customer claim of this type, Supplier must be able to present a valid local vehicle technical inspection certificate upon request to confirm compliance and roadworthiness.
 - Drivers must be appropriately dressed. Flip-flops, athletic wear, and overly casual clothing are not permitted. Smoking is strictly forbidden.

Definitions and requirements per class of vehicles
Economy Class: Shared vehicles or licensed taxis; maximum vehicle age of 15 years. (sedan 7, minivan 10, minibus or bus 15 years) 
Standard Class: Private vehicles exclusively assigned to the customer with the type of meeting Meet&Greet or Meeting at Counter; maximum vehicle age of 15 years (sedan 7, minivan 10, minibus or bus 15 years)
Business Class: Private, premium vehicles; maximum vehicle age of 10 years (sedan 5, minivan 7, minibus or bus 10 years). The service includes luggage assistance, a Meet & Greet, and a driver in formal attire. Complimentary bottled water is encouraged.
Luxury Class: High-end private vehicles; maximum vehicle age of 7 years (sedan 3, minivan 5, minibus or bus 7 years). Service includes luggage assistance, Meet & Greet, and driver in formal attire. Complimentary bottled water required. 

2.2.  Personal Data of the Clients.