Accepting bookings

Profile / Agreement for Transport Companies

2.3. Accepting bookings

The Supplier is obliged to
1. Accept every Intui’s booking. Exemptions are below.
2. Check the details of the booking. If the booking has a mistake or missed information, the Supplier shall do as per the Regulations.

Responsibility of the Supplier.

In case the booking provided by Intui is ignored by the Supplier, such booking is recognized as an NAO Not Accepted Order; the Suppler's responsibilities are the same as the Declined order mentioned below.

In case the booking is Declined by the Supplier, the Supplier is obliged to
1) pay the indemnity of the Cost of Client Acquisition to Intui in the amount of up to 20% of the price of the Order but not less than 5 EUR

AND / OR

2) pay the indemnity to Intui in the amount charged of transaction costs for payment processing and refund cost processing of the payment for the Order (from 3%)

AND / OR

3) pay the difference in value between the Netto-cost of the declined and the Netto-cost order accepted by the other Supplier.

Exemptions.

The Supplier has the following rights to decline the booking in case/cases below
a) Customers /Customer ask the Supplier to change the conditions of the Order and the Supplier is not capable of fulfilling them owing to objective causes;
b) The address/ addresses of the passenger's landing/drop-off place(-es) is(are) located in a different area than indicated in the order and for this reason, the Order cost and/or duration do not correspond (incorrect) to the order specified in the Order;
c) In the Order for a shuttle bus, the address/ addresses of the passenger's landing/drop-off place(-es) is(are) located on the territory inaccessible for boarding/disembarking of passengers of the shuttle bus;
d) The address of the passenger's landing/drop-off place(-es) is(are) located in an area close to the passage of any transport on the date of the Order. In this case, the Supplier is obliged to inform Intui of the specific reason for overlapping roads;
e) Time for passenger (-s) pickup/drop-off for the shuttle bus service is indicated at night time;
f). Unknown or not correctly specified the number of arrival/departure of a passenger flight (s).

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