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Profile / Agreement for Transport Companies

2.4. Cancel confirmed order.

The Supplier must execute every confirmed Order. The Supplier is not entitled to cancel a previously confirmed Booking.

       Supplier shall make all possible efforts to fulfill a previously confirmed Order. In the event of the circumstances under which the Supplier can not fulfill obligations to Customer and/or Customer(s)  to order and/or orders, to provide transfer service and/or transfer services, the Supplier shall make every effort to execute the Order(s), including the involvement of a third party.

       If all Supplier's efforts do not guarantee the execution of the Order(s), the Supplier shall immediately notify Intui of such circumstances indicating orders that are not in a position to perform. Intui shall take all possible measures to search for another Supplier(s) to provide the transfer services to the Customer.   

        Responsibility of the Supplier. 

No payment for canceled order applies to the Supplier, and the Supplier is obliged to pay the fine (penalty) to Intui at the rate depending on the conditions listed below
           (1) If Intui and/or the Customer is notified by the Supplier less than 48 hours in advance of the scheduled pick-up time: the Supplier pays a Penalty for 125% of the Cost of such order, no less than 25EUR
           (2) If the Intui and/or the Customer is notified by the Supplier more than 48 hours in advance of the scheduled pick-up time:
   1) indemnity of the Cost of Client Acquisition to Intui in the amount of up to 25% of the price of the Order but not less than 5 EUR

               AND / OR 

                2) pay the indemnity to Intui in the amount charged of transaction costs for payment processing and refund cost processing of the payment for the Order (from 3%)

               AND / OR

                3) pay the difference in value between the Netto-cost of the canceled and the Netto-cost order accepted by the other Supplier.

        Exemptions. 

The address/address of the passenger's landing/drop-off place(-es) is(are) located is located in an area close to the passage of any transport on the date of the Order. In this case, the Supplier is obliged to inform Intui of the specific reason for overlapping roads.