2.5. Not executing of orders. The transfer service has failed.

  The following situations are recognized as “Transfer is failed”:

 A. The Driver did not arrive in accordance with the schedule information of arrival / departure of flights and did not wait for the Customer.  The Customer could not find the Driver and after contacting the support service of the Supplier, the Dispatcher, the problem was not solved within 15 minutes.
 
 B. The Customer did not use the service (refused to use it) due to improper service by the Supplier in the cases below

       1) The Driver was late for more than 15 minutes behind the scheduled time. 

       2) Seriously inconsistent car model / car model downgraded, or seriously bad condition of the car

       3) lack of requested and confirmed additional services as paid and as free (e.g. waiting for the Customer in the place specified in the Order, Child Seat, etc.).

       4) the Supplier breaching the obligations of assigning of a driver for private transfer or appointing an exact pick-up time for a shuttle on time stipulated in p. 5 of the Regulations;

In case the order NMG (no meet and greet),
                   - of receiving no SMS from the Supplier
                   - or receiving later than the time of Transfer service
                   - or receiving not fully required information such as the Driver's name, the place of meeting, the color of the vehicle, the plate of the vehicle.

       5) - of receiving information not relevant to the booking order from the Supplier

 C. Failure to complete the route (failure to bring the client to the destination point stated in the voucher). A customer was late for the flight or the train, or the customer should have used an alternative transfer due to the failure to complete the route.

 D. If the Client calls the Supplier’s emergency telephone number three times and the Supplier does not answer

       Responsibility of the Supplier. 

1. In case the Transfer Service to the Customer was failed by the Supplier, payment for such an order would not be provided to the Supplier. 

And

2. in cases as below:
                  - A customer was late for the flight or for the train
                  - Damage to the life, health, a property of the Customer
The Supplier is obliged to resolve all complaints, inquiries, and disputes  AND to compensate for all extra costs and expenses directly to the Customer included: the cost of the new flight or train tickets, local taxi, alternative transfer e.t.c.
and indemnity on the Cost of Client Acquisition to Intui in the amount of up to 25% of the price of the Order but not less than 25EUR

   3. In other cases, then p.2. above the Supplier pays a penalty of 125% of the Cost of such an order.

       Exceptions:

(1) The Customer did not arrive at the arranged pick-up location and / or time.

(2) The Customer has not used the service and has not contacted the Driver, Dispatcher, Supplier, Intui.

(3) The Driver, Dispatcher, and Supplier notified the Customer of the inability to provide service more than 30 minutes in advance of the scheduled pick-up time and the Driver, Dispatcher, and Supplier offered to hire and pay for a taxi for the Customer and the Customer agreed.

(4) The Customer's flight or train arrived more than 1 hour early

(5) The Customer's flight or train was delayed for more than the “Maximum Waiting Time At Arrival Point” specified by the Transport Company in the route information panel. If the Supplier applies “If flight delayed we wait. No extra charge ” on the information panel of the car in the Supplier account, the flight delay is not an exception and the Supplier is obliged to execute the Transfer service.

(6) In case failure to complete the route the address/address of the passenger's drop-off place is  located in an area close to the passage of any transport on the time of the drop off.