The Intui's marketplace platform is configured to monitor NPU from the 1st day of the previous month to the current date and will connect or disconnect a transport company for the sales of its transfers to Intui’s Major buyers in the following cases:
- if NPU is less than 1% within the indicated above period - your company will be connected for the sales of its transfers to Intui’s Major buyers and you will receive notification
- if NPU is more than 1% within the indicated above period - your company will be disconnected from the sales of its transfers to Intui’s Major buyers and you will receive notification
- if you do not assign a driver to each order 12 hours before the transfer time on the order page in your account
Note: if NPU is more than 0,5% but less than 1% within the indicated above period - your company is connected for the sales of its transfers to Intui’s Major buyers and you will receive notification that your NPU increased
When will your NPU increase?
1 - if you did not accept an order within the time limits indicated in the Agreement for Transport Companies https://fleet.intui.travel/en/fleet-agreement-en/part-27/ . Such orders with status NAO - Not Accepted Order are considered as DNO - Declined New Order https://fleet.intui.travel/en/fleet-agreement-en/part5/
2 - if you declined order in Unique Sales Mode and reasons for DNO - Declined New Order are not indicated in Examptions - https://fleet.intui.travel/en/fleet-agreement-en/part5/
3 - if a client opened a claim for NSI - Not serviced inbound or NSO - Not serviced outbound and this claim was resolved in favor of a client https://fleet.intui.travel/en/fleet-agreement-en/part7/
4 - if a client opened a claim for improper transfer service and this claim was resolved in favor of a client https://fleet.intui.travel/en/fleet-agreement-en/part9/
What to do to avoid NPU increase?
1 - make sure that a client can reach phone numbers of your company hotline and your driver via calls or messages for any related to the order questions. For this we have developed our Driver's Tracking Tool & Messenger in order to facilitate this communication and track positions of a driver and a client.
2 - make sure that the information about the meeting points of the customers https://fleet.intui.travel/en/meeting/ and meeting instructions of your vehicles https://fleet.intui.travel/en/cars/ are relevant, updated and easy to understand for a client
3 - make sure that you have updated and relevant prices of your transfers in your profile https://fleet.intui.travel/en/how-to-quickly-edit-your-routes/
4 - use the calendar of unavailability to block date/time when your vehicles are overbooked https://fleet.intui.travel/en/unavailability
NOTE: if NPU is more than 5% within the indicated above period - your company account will be set ON PAUSE for sales of its transfers on Intui’s marketplace platform.