1. The client receives the same meeting instructions as you, including the Nameplate guidelines shown on pages 2–3 of the PDF.
2. Upon arrival at the meeting point, you must:
- Save your GPS location.
- Take a photo at the meeting point (either with the client’s nameplate, the arrival board, or at the designated meeting location).
- Send the photo to the client via messenger (e.g., WhatsApp) or through the Driver Tracking Tool chat.
- Check the Driver Tracking Tool chat regularly for any messages from the client.
- If the client does not respond, call the client using the contact number provided in the order.
2.1 Before and during the waiting period, make sure to verify:
- The flight arrived at the correct terminal.
- The flight arrived on time or note any delays.
- No changes have been made to the booking.
- Your phone is available and reachable in case the client tries to contact you.
3. If the client has not arrived at the meeting point and the waiting time is over. Before leaving the meeting point, you must:
- Call the client again using the contact number provided in the order.
- Save a screenshot of your call history showing the attempt.
- Save your GPS location.
- Take a final photo at the meeting point.
For airport pickups: take a photo of the client’s nameplate at the meeting point, preferably with the arrivals board visible in the background.
For hotel pickups: take a photo of the client’s nameplate in front of the hotel entrance or facade.
All supporting materials must be submitted to Intui within 24 hours, including:
- Photos at the meeting point (one at the beginning of the meeting and one before leaving the meeting point. )
- GPS records (one upon arrival and one before leaving the meeting point. )
- Screenshots of calls and messages (one from the beginning of the meeting process and one from the end. )
- The relevant order number attached to all materials.
4 If the client arrives and the transfer is completed successfully, you must still retain the following records:
- A photo taken at the meeting point at the beginning of the meeting.
- GPS records: one at the meeting point and one at the passenger’s drop-off location.
- Screenshots of calls and messages exchanged with the client
Recommendation:
We strongly recommend using the Driver Tracking Tool. When communicating with the client through the tool, your GPS data and chat history are automatically saved on our side, so you do not need to store them separately